Quality of our products is extremely important to us and we take this very seriously. Unfortunately sometimes a faulty product can be delivered.

There are many steps and processes for a product to get from our manufacturing plant to our customers and we need to see where the problem happened and correct that link so we don't have this become a recurring event.

For us to make the best product we have a replacement scheme so our RND team can analyze this data and correct it for the future. Our goal is to get to less than 0.01% and that is only possible by communicating effectively with our clients.

However if we investigate and see that a person is trying to abuse our system, purposely tamper with a product in order to get a replacement we will blacklist them from purchasing our products.

After submitting the form our team will respond within 24-72 hours to you.

We will require you to send a photo/video of the issue and a government ID proving you are of age to consume our products.