Our Commitment to Excellence

At GVAPE, we're confident that our devices deliver an unparalleled vaping experience. Our pride resides in the quality and performance of our products. With customer satisfaction at the forefront, we promise a full refund if our devices fall short of your expectations.

Seamless Refund Process

To ensure a hassle-free experience for you:

1. Simply fill out the Contact Us Formwith the requisite details.
2. Our dedicated team will connect with you within one business day (excluding holidays).

Eligibility for Refund

You can claim a refund if:

• You are legally permitted to use our products.
• The purchase was made directly through our official website, and you have an account with us.
• The claim is raised within 28 days of the purchase.

Invalid Claims

Your claim will be deemed invalid if:

• The products were procured from third-party platforms like Ebay or Amazon, or from physical stores. For such purchases, please reach out to the respective sellers regarding their return policy.
• The 28-day validity period has lapsed.

Claiming Your Refund

To initiate the process:

1. Complete the Contact Us Form.
2. Provide the email address linked to your account.
3. Attach a photo of the device and detail your reasons for dissatisfaction.

Upon reviewing your submission, our team will contact you. For a claim to be validated, all the above stipulations must be adhered to. Non-compliance will result in claim rejection.

Refund Timeline

Once approved, please allow a span of 3 to 10 days for the refund to be processed.

Policy Limitations

This policy permits only one refund per household. Bulk or multiple claims are not entertained. Devices sent with invalid claims will not be returned.

Choose GVAPE with Confidence

We endeavor to ensure your satisfaction at every step. Trust in GVAPE's commitment to quality and service.